Need help? +44 1280 705 277

FAQs

 

Is It Safe To Purchase Online?

We are conscious of the importance of security on the Internet. For this reason, Bubbaroo uses secure payment systems with confidential payment details transmitting directly in an encrypted manner, for further information see our security & privacy page.

 

How Do I Purchase Or Add To My Shopping Bag?

From the home page, click on a product or one of the product categories. Then, when reviewing a product: -

  1. If you need to select a size, click on the appropriate size option from the drop down menu.
  2. If you need to select a weight, click on the appropriate weight option from the drop down menu.
  3. If you need to select a colour or colour combination, click on the appropriate colour option from the drop down menu.
  4. Then, add the item to your shopping bag by clicking "Add to Bag".
  5. The item will appear in your shopping bag and be shown on the screen. This will always be shown when you are in any section of the Bubbaroo Website to remind you of your order.
  6. If another size or colour is required in that product range, follow the steps above and it will also be included in your shopping bag.
  7. You can select your currency and the price of the product will update to an estimate in your chosen currency. Please note that this is an estimate only, based on current exchange rates and subject to financial institution charges.

You may remove any selected style by clicking on 'Remove' in your shopping bag at any time.

Once you are happy with all your order, click on the "Proceed to Checkout" icon to continue processing your order.

 

Do I Need To Register As A Customer To Order?

You are not required to register as a customer to place an order, however you will be required to enter your details (ie name, address, phone number and delivery details). Registering as a customer, by ticking the box to register, will save time upon your return to the Bubbaroo website as you won't be required to re-enter your details.

As a Bubbaroo registered customer, you will also be the first to know about Bubbaroo offers, promotions and competitions. Once registered as a customer, you will be provided with a User Name and Password. Keep this handy for future visits to the Bubbaroo website.

 

What Do I Do If I Have Forgotten My Password?

If you have forgotten your password, we can have it reset for you.

  1. Visit the forgotten password page and enter your email address (the one you used when you registered) and click on "forgotten your password".
  2. Your password will then be sent to the email address you originally registered as a customer.
  3. If you do not receive the password by email within 24 hours, please email info@bubbaroo.co.uk.

For your own security, we will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.

If you have forgotten both your email address and password please email us at info@bubbaroo.co.uk and we will contact you.

 

Am I Able To Purchase Without Providing My Email Address?

For online purchases we require your email address to enable us to send you a confirmation email with your order details.

If you're not comfortable providing your email address then please feel free to use our order form which can be sent by fax, mail or phone. Alternatively, you can phone us on +44 1280 705 277, and place your order over the phone. See Do I Have To Order Over The Internet?

 

Do I Have To Order Over The Internet?

Although we'd prefer you to place your order online, please feel free to order over the phone:

Phone: +44 1280 705 277

Or complete an order form and send it through:

  • Fax: Download our order form (pdf) and fax to +44 1280 700 949
  • Mail: Download our order form (pdf) and mail to Units 1 & 2 Shires Rd, Brackly, Northants NN13 7EZ
  • Email: Download our order form (pdf), complete, scan and email to orders@bubbaroo.co.uk
 

How Do I Send A Gift To Someone?

To send your order as a gift, where the gift is wrapped and a card is included (for an additional cost of GBP6), simply complete the name and delivery details of the recipient of your gift in the delivery address section. You can also include a personal message, which can be written within the checkout area of our website. This message will be printed on a card and enclosed with your gift purchase.

 

Payment Methods

Bubbaroo accepts the following methods of payment on-line:

  • Visa/Visa Debit
  • MasterCard/MasterCard Debit
  • Diners Club
  • JCB
  • PayPal

We also accept cheques, bank cheques, money orders and direct deposit to our bank account. Cheques are required to be cleared prior to despatching your order. Please contact us at orders@bubbaroo.co.uk to make the necessary arrangements.For non credit card orders, we will despatch your order once payment is received.

All prices are in GBP and include VAT where applicable for UK and EU customers. For non-EU customers, all prices are in GBP and exclude VAT.

For overseas buyers, your credit card will be billed in GBP.  For non-EU customers the amount billed in GBP is less UK VAT and converted into the relevant currencies by your financial institution. Please bear in mind that taxes and duties in your home country or the country the goods are exported to may apply. Bubbaroo will not be liable for any taxes and/or duties imposed by your financial institution and/or government authorities.

 

UK Returns & Exchanges

We trust you will be completely happy with your purchase from our website however, Bubbaroo will accept returns of new, unworn, unwashed product in original packaging for a refund or exchange from a purchase on our website within 21 days of order date. We do our best to ensure our products are free of any manufacturing defects. Sale or discounted items cannot be returned or exchanged unless there is a manufacturing defect.

We are unable to refund postage costs for returns or exchanges, unless Bubbaroo has made an error or the product is unusable due to a defect. If Bubbaroo has made an error or the product is unusable, then please either call +44 1280 705 277 or email info@bubbaroo.co.uk.  

Exchanges that are not the result of a defect or an error where Bubbaroo has sent you the incorrect product will require additional postage charges being £4 for UK customers and International customers will be emailed a quote for return postage costs.

Please complete the details on the Return and Exchange form, print and send the completed form together with all items to be returned to the following address:

Bubbaroo UK
Units 1 & 2 Shires Rd
Brackley, Northants NN13 7EZ
United Kingdom

If you have purchased your Bubbaroo product(s) from one of our Stockists, please contact the Stockist directly for their return policy for change of mind returns. We cannot accept returns of our products for change of mind purchases through a Stockist.

 

Consumer Guarantee

Bubbaroo guarantees all products against manufacturing defects however, we do not accept responsibility where the care/washing instructions on the product and packaging have not been followed or general wear and tear.

The washing instructions on the packaging, product and  website, as set by the zip manufacturer, state that all products must be zipped up during washing and drying. In addition, the washing instructions state that only Joey Swag Sleeping Bags should be tumble dried on a low heat setting.Bubbaroo use YKK brand of zips which are of premium quality and have been subject to a number of tests, with internationally recognised independent testing agencies, for strength and durability and they surpass the International Standard.  If the product is washed and dryed zipped up then the teeth of the zip cannot be ripped off.

If you believe you have received a faulty product, please either call our Customer Service Team on +44 1280 705 277 or email usinfo@bubbaroo.co.uk so an assessment can be made.  All returns must be accompanied by acceptable Proof of Purchase.

If the goods need to be returned then:

  1. Goods must be clean.
  2. Goods must be accompanied with a completed Return and Exchange form.  Bubbaroo ask for your honesty in completing this form. We will endeavour to resolve any issue you have with our products within the guidelines of our Policies and Procedures.
  3. Goods returned will be assessed and replacement goods will be despatched once approved. In the case that goods returned are not deemed faulty, we will contact you.


Bubbaroo cannot accept returns for any reason other than manufacturing defects after 21 days from date of purchase from our website. 

 

UK Postage & Delivery

Products are despatched from our warehouse every business day. Orders must be received by 12noon (GMT) or prior on the day of despatch to be included. Orders received after 12noon (GMT) will be sent on the next possible despatch day.

Bubbaroo uses Interlink for deliveries within the UK except Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Scilly Isles.  Interlink orders can be tracked. Interlink is a Next Business Day* Service to most destinations in the UK.  Please note that Interlink can deliver to your business or residential address. Interlink cannot deliver to Post Office boxes.  Orders to Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Scilly Isles are delivered via Royal Mail and are untrackable.

All deliveries within the UK, except Northern Ireland, require a signature, should Interlink Express attempt delivery and no one is available to sign then your order will not be left. Interlink Express is required to leave a card advising you to contact the local Interlink depot to arrange a re-delivery date. Please bear in mind that these cards have been known to go missing, so please check at your local Interlink depot if your oder is taking longer than expected. If your local Interlink depot claims they have no knowledge of the parcel, please email us info@bubbaroo.co.uk or call us on +44 1280 705 277.

*Business Days refers to Monday - Friday, not including public or bank holidays

 

International Postage & Delivery

All products will be despatched within 48 hours after receipt of your payment, provided all items are in stock. We will contact you as soon as possible where items are out of stock.

Bubbaroo uses Royal Mail and Interlink Express for International deliveries. Please note that we will deliver to your business or residential address. We are not able to deliver to Post Boxes or Poste Restante. We recommend a business address if more convenient for delivery.

You can obtain a quote for shipping costs in My Bag. You can proceed through Checkout to confirm postage costs without placing your order. The very last order process is to confirm or decline payment of your order. You can choose from the following delivery methods:

1. Royal Mail - which provides no tracking and is delivered withihn 3-10 business days*

2. Royal Mail with International Signed For® - items are tracked until they leave the UK when sent by Airmail. The item is then handed over to the destination country's postal service as a priority item. The below countries have tracking overseas, a scan on arrival into the country and another on delivery.This service is a fixed additional cost of £5.30.

  • Argentina
  • Austria
  • Belarus
  • Belgium
  • Bulgaria
  • Canada
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Gibraltar
  • Hong Kong
  • Hungary
  • Ireland
  • Italy
  • Japan
  • Luxembourg
  • Malta
  • Netherlands
  • New Zealand
  • Poland
  • Portugal
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • Sweden
  • Switzerland 
  • USA

 

3. Interlink Express - is only availabe for certain countries and offers reliable door-to-door delivery within 2-5 business days between metropolitan areas of major cities. In addition, Interlink Express provides tracking.

Bubbaroo will not be liable for loss, theft or damage whilst in transit.

Please bear in mind that taxes and duties in your home country or the country the goods are exported to may apply. Bubbaroo will not be liable for any taxes and/or duties imposed by government authorities.